Privacy Policy

Effective Date: 26.03.2026
Last Updated: 26.03.2026

This Privacy Policy explains how Monitero (“Monitero“, “we“, “us“, or “our“) collects, uses, stores, and shares personal data when you visit or use monitero.io and any related websites, dashboards, products, or services we operate (collectively, the “Services“).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that your personal data may be processed as described in this Privacy Policy.

1. Who We Are

Controller: Monitero
Website: monitero.io
Email: info[at]monitero.io

If you have questions about this Privacy Policy or about how we process your personal data, you can contact us using the details above.

2. Personal Data We Collect

We may collect the following categories of personal data:

a. Information You Provide Directly

  • Name
  • Email address
  • Any information you choose to include in communications you send to us

b. Account and Service Information

  • Account-related identifiers
  • Authentication and login information
  • Service configuration and usage data you submit through the platform

c. Payment and Billing Information

Payments are processed by Paddle or other payment service providers we may use from time to time. We generally do not store full payment card details ourselves. Billing and payment-related information may be collected and processed by the payment provider in accordance with its own privacy notice.

d. Automatically Collected Information

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages viewed and actions taken on the website
  • Referral source
  • Approximate geographic location
  • Cookie and tracking data

3. How We Use Personal Data

We may use personal data for the following purposes:

  • to provide, operate, and maintain the Services;
  • to create and manage user accounts;
  • to authenticate users and secure the Services;
  • to communicate with you about your account, service updates, and support requests;
  • to process subscriptions, billing, and payments;
  • to monitor performance, diagnose issues, and improve the Services;
  • to analyze website usage and user interactions;
  • to comply with legal obligations;
  • to protect our rights, property, systems, and users;
  • to prevent fraud, abuse, and unauthorized access;
  • to send marketing communications where permitted by law or where you have consented.

4. Legal Bases for Processing

Depending on where you are located and the applicable law, we may rely on one or more of the following legal bases to process your personal data:

  • Performance of a contract – where processing is necessary to provide the Services you request;
  • Legitimate interests – where processing is necessary for our legitimate business interests, such as securing, maintaining, and improving the Services, provided those interests are not overridden by your rights;
  • Consent – where we ask for your consent, such as for certain analytics or marketing activities;
  • Legal obligation – where processing is necessary to comply with applicable laws, regulations, or legal processes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, analyze usage, remember preferences, and, where applicable, support advertising and campaign measurement.

We currently use or may use tools such as:

  • Google Analytics

For more information about our use of cookies and similar technologies, please see our Cookie Policy.

6. How We Share Personal Data

We may share personal data with the following categories of recipients:

  • Service providers that help us operate the Services, such as hosting, analytics, email, customer support, and infrastructure providers;
  • Payment processors, such as Paddle, to process subscriptions and payments;
  • Professional advisers, such as lawyers, auditors, and insurers, where necessary;
  • Authorities or regulators, where required by law or legal process;
  • Business transferees, if we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

We do not sell your personal data.

7. International Transfers

Your personal data may be processed in countries other than the country in which you live. Where required by applicable law, we take reasonable steps intended to ensure that international transfers of personal data are subject to appropriate safeguards.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

In general:

  • account information is kept for as long as your account remains active and for a reasonable period thereafter;
  • billing and transaction records may be retained for longer where required for legal, tax, or accounting purposes;
  • analytics and technical logs may be retained for a limited period as needed for security, diagnostics, and product improvement.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location and the applicable law, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to certain processing;
  • request portability of your personal data;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with a competent supervisory authority.

To exercise any of these rights, contact us at info[at]monitero.io. We may need to verify your identity before responding to your request.

11. Marketing Communications

We may send service-related communications that are necessary for account administration and operation of the Services.

Where permitted by law, we may also send marketing communications. You can opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us directly.

12. Third-Party Websites and Services

Our Services may contain links to third-party websites, integrations, or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy notices separately.

13. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal data from children under the age required by applicable law. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal obligations, or business practices. When we do, we will update the “Last Updated” date above. If required, we will provide additional notice.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our handling of personal data, you can contact us at:

Monitero
Website: monitero.io
Email: info[at]monitero.io